Custom orders (CUS) are NOT returnable. All sign holders or brochure holders with "Add a Pocket" options are considered custom orders. Custom orders that are damaged in transit or from fabrication are non refundable and can only be replaced. We make every attempt to ship the exact quantities ordered, but reserve the right to over-ship or under-ship WITHIN 10% of the ordered quantities for custom orders. In the event customer orders are damaged/defect upon arrival we are under no obligation to ship replacements via expedited services. In the event customer order (CUS) arrive damaged/defective Custom Creative Plastics shall not be responsible for customer/client deadlines.